Business name: Cornerstone Business Solutions
Business owner: David Warne
Type of business/industry: Outsourcing/Offshoring
Year business started: 2015
Date started coaching: Mid 2016
Greatest impact of coaching: Time management, building effective systems and processes
David Warne, the CEO and Founder of Cornerstone, is well on his way to reaching his dream of creating a fun and inspired workplace for the 5,000 people employed at his outsourcing business in the Philippines. This case study explores his goals, challenges, and the story of his growth and development that he attributes to his coaching experience with David Guest of Outcomes Business Group.
David Warne was a Tony Robbins fan since he was 14; he has strong beliefs in the abundance of opportunities available but had struggled to execute them. The difficulties he encountered whilst reaching for his business goals were causing him to pay an enormous price personally through his health, and his relationship with his wife and children was also suffering. His customers were not happy, there were missed sales opportunities, customers were not paying on time, everything was chaotic. He realized he had issues with structure and process, and something had to be done differently. He began contacting business coaches; he made quite a few calls before finding David Guest who he instantly connected with.
Once beginning coaching, David expected his business to go onwards and upwards straight away but instead along with the help of his Coach they took a step back and rebuilt the foundations, rebuilt his message, got clear on how they differ from everyone else, and set some major goals. David says that everything changed after that process. They now have sales processes and marketing processes in place as well as a more structured approach for his staff and sees changes in the way he manages.
Prior to coaching, David struggled with time management. He admits to being a bit chaotic and says that at times he would turn up late for meetings but David Guest held him accountable and David now works on what he sees as being more important tasks and not necessarily the urgent tasks. He says he is more focused and in turn life is less complex.