Business name: Gallant Plumbing
Business owner: Edward Clark
Type of business/industry: Plumbing
Year business started: Edward since 2015 (40 years of history prior)
Date started coaching: October 2016
Greatest impact of coaching: Customer service processes and systems.
Edward Clark, Director of Gallant Plumbing and author of “The Attraction Tradie: How to Build and Manage a Phenomenal Trade Business” shares the reasons he started his own Plumbing business and describes how business coaching has helped him to create the foundations to achieve his business goals. With a keen focus on customer service and team building, Gallant Plumbing now expects to double their team within the next 3 years. Read the full story here:
Edward Clark and his business partner Scott purchased Gallant Plumbing in 2015 because the industry needed a disruption, “all too often people are let down by plumbers” (including himself) and he felt “there was a better way”, so using his trade entrepreneur experience he gave it a go. He felt that “there is a number of businesses in the trade space that are under professionalised”. He’s very passionate about professionalising trade reliability and using his knowledge and experience he wrote his first book ‘The Attraction Tradie: How to Build and Manage a Phenomenal Trade Business’ which was published this year (2017).
Since beginning coaching Edward is now spending more time on the business rather than in it. He was previously finding it hard to find the right staff to fit the business and culture to deliver the values he’s pushing throughout the team but by implementing a more systemised approach has seen improvements with staff and the hiring process. Coaching sessions have helped Edward understand short-term growth and David has assisted with decisions that have enabled and facilitated growth. Edward is now more confident to achieve results.
Outcomes Business Group runs team alignment sessions which Edward says are really valuable, they help people to reflect. For example, the behavior realisation technique, which makes people realise they can be working above or below the line. He believes this tool provides self realisation.
Over the next 3 years Edward plans to be the biggest customer centric maintenance business in Melbourne, he wants to be considered to be big, successful and fantastic as well as grow his team from 23 to 50.
Edward’s advice to anyone wanting to make improvements within their business is to “Be open to learning and external opinion, not thinking you know it all.” He also says to “Trust the process and work hard… be open to change and advice and act on it properly.”
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